Joyor Y10 Electric Scooter - 800W maximum power 100km range

This limited warranty covers any defects in the new Joyor devices accompanied by this limited warranty statement for a period of 24 months* after the first retail purchase for the electric parts (display, controller, motor, and charger) against manufacturing defects on a replacement basis, and a 12-months or 2000 km warranty for the battery (whichever comes first) under normal installation, use, service, and maintenance.

Only consumers purchasing this device from an authorized Joyor retailer or reseller may obtain coverage under this limited warranty.
This warranty extends to the original purchaser only and is non-transferable.

(*) 36 months warranty period for purchases in Spain.

(**) The Y8-S ABE and S5 ABE electric scooter models sold for the German market have a 1-year warranty on all electrical parts, including the battery.

This limited warranty does not cover any problem that is caused by:

1. Commercial use, accident, abuse, neglect, shock, heat or humidity beyond product specifications, improper installation, operation, maintenance, or modification.
2. Any misuse contrary to the instructions in the user manual.
3. Malfunctions caused by other equipment.

To request warranty service, please start by filling out the official warranty form and indicating whether you are a user or a dealer.
Important: If you purchased your scooter through an authorized dealer, you must contact them directly first.

Warranty claims are only accepted if they meet all the conditions outlined in our limited warranty policy and follow the correct return procedure.