Warranty Application for Dealers

This form is intended to provide all background information to facilitate the warranty process. Please fill in all the boxes, if the information is not complete the warranty case will not be processed or the time will be longer.

Before starting with the form, we inform you that you will have to send us a video with the problem to the following link: Joyor Whatsapp

Distributor Name*

Email Address*

Scooter Serial number*

Number of kilometers on the screen*

What spare parts are you requesting for warranty?* (For the battery, it must be returned to our warehouse for evaluation. Please return the battery with this form included in the box. The address: Calle Dels Remences, 136 right, Mataro, 08304)

If you answer was "Others" please write the name of the spare part

Description of the issue*

Intention*

End-client invoice* (Max. 5MB)

Send us a short video (30-45 sec) to next link Joyor Whatsapp*. The video must include the following: 1) Chassis serial number 2) Kilometers 3) Controller speed limit wire 4) Description of the problem 5) 360º angle view of defective parts

The video has been sent*

I have read and accept the privacy policy*

Your account manager will contact you within 48 hours to resolve your case!

* Required Field.

** Defective spare part or scooter must be returned within 3 MONTHS, unless your Account Manager says otherwise. The defective product will be charged if it is not returned. Thank you for your cooperation.

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